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In May 2007, Andrew Cuomo filed a lawsuit against Dell for "false advertising and deceptive business practices, including offering misleading financing, and failing to honor rebates, warranties and service contracts". Dell spokesman Bob Pearson portrayed the lawsuit as based on only a small portion of Dell's customers and as in no way ...
Fine, Dell says, it'll improve customer service—legitimate solutions on the other end of the line—but you'd better be ready to pay for it. The Texas-based company has announced a new "premium ...
In 2006, Dell acknowledged that it had problems with customer service. Issues included call transfers of more than 45% of calls and long wait times. Dell's blog detailed the response: "We're spending more than a $100 million—and a lot of blood, sweat, and tears of talented people—to fix this."
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
eMachines (2004–2007) Website. gatewayusa .com. Gateway, Inc., previously Gateway 2000, Inc., was an American computer company originally based in Iowa and South Dakota. Founded by Ted Waitt and Mike Hammond in 1985, the company developed, manufactured, supported, and marketed a wide range of personal computers, computer monitors, servers ...
Ongoing customer service issues at the Social Security Administration have finally gotten bad enough that U.S. lawmakers decided to do something about it -- but it might be a while before you see ...
5. Dell PCs. This HP competitor took some serious heat from one consumer who says they’ll “never, ever buy a Dell product again.”. But given their experience, the harsh words seem justified ...
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