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Amazon Digital and Device Forum United States Find answers to thousands of questions from other Prime Video users in the Amazon Community. You can also browse, search, and ask questions about Prime Video here.
Registration connects Prime Video to your Amazon account, so you can access Purchases & Rentals, manage your video settings, and more. The account information you enter links your device to the associated Amazon account. I hope this information helps!
To turn "Audio Descriptions" off while watching a movie or show: Press the Menu button during playback. Open Audio. Select the audio track without the [Audio Descriptions] tag. In the meantime, let's try the following: Close the Prime Video. Restart your device, if you're using a cellphone, tablet or laptop just turn your device off, wait 3 ...
To block purchases/rentals for all other devices: On a PC or Mac, go to Prime Video Settings - Parental Controls. On the Prime Video app for iOS, select My Stuff from the bottom menu, then select the Settings icon. From there, select Parental Controls then Change Prime Video PIN. On the Prime Video app for Android, select My Stuff from the ...
For more information, go to Manage Your Prime Membership. A Prime Video Channel subscription was renewed. For more information, visit Your Orders to see subscription charges. An order has been placed by a child, spouse, friend, or coworker with access to your card number. Additional cards are associated with the credit or debit account.
For other digital credits, you'll see them when viewing eligible product pages. For instance, when you select a video on the website, the prices shown reflect your credit balance. You can also select More purchase options, then select Redeem a gift card or promotion code. You should then get a pop-up showing your balances.
For me, to find the specific charge I was looking for, I had to go to the main Amazon page. Then click the hamburger menu to get to 'Prime Video'. Once in the Prime Video interface, on the top right there's a little gear icon I clicked on to navigate to 'Settings'. From within that Settings interface there's a tab for 'Channels Invoices'.
Uninstall and reinstall the Prime Video app. Unplug your TV and leave it unplugged for a couple minutes. Check if there is any firmware updates available for your TV. Ensure that any external device is connected to your TV or display using a HDMI cable that is compatible with HDCP 1.4 (for HD content) and HDCP 2.2 (for UHD and/or HDR content).
January 2, 2022 at 2:25 PM. Go up to the All menu on the Amazon website, select Prime Video > Prime Video > Settings (the gear icon) > Your Devices. Deregister each device.
The issue appears isolated to Amazon Prime. An hour on the phone troubleshooting with Amazon's customer service reps resolved nothing. I'm considering canceling my Amazon Prime subscription absent a solution. I've used Amazon Prime for months, and have never had a video streaming issue until now. Any advice greatly appreciated.