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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
A number offering a directory inquiries service allowing people to request to be put through to a mobile phone number was established in June 2009. [14] 118 800 proved to be controversial, however, when it was revealed that it was making available 15 million mobile numbers that it had bought from market researchers. [15]
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The company provides online directory enquiries and competes with BT, Google Local, Yelp and the Yell Group (the holding company now known as hibu, as of 2012 [2]) for the directory enquiry market. It is the market leader DQ for finding people.
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