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Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
The following are interactive voice response (IVR) systems: CSLU Toolkit; Genesys [6] HTK – copyrighted by Microsoft, but allows altering software for licensee's internal use; LumenVox ASR; Tellme Networks; acquired by Microsoft
Visual Interactive Voice Response (Visual IVR) is conceptually similar to voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on his mobile or computer screen ...
In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys. [14] [15] In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on VoiceXML. [15]
Voice is the most natural communication medium, but the information that can be provided is limited compared to visual media. [3]For example, most Internet users try a search term, scan results, then adjust the search term to eliminate irrelevant results.
This page was last edited on 28 December 2002, at 11:05 (UTC).; Text is available under the Creative Commons Attribution-ShareAlike 4.0 License; additional terms may apply.
An automated phone survey applies the interactive voice response system is any telephone system that interacts with callers without input from a human other than the caller. More specifically, interactive voice response, or IVR, is the technology that automates telephone contact between humans and machines.
As speech recognition and web technologies have matured, voice applications are deployed commercially in many industries and voice browsers are supplanting traditional proprietary interactive voice response (IVR) systems. Voice browser software is delivered in a variety of implementations models.