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Moreover, loyal employees allow better relationships to be established with key suppliers and distributors [2] and the business will be able to retain its customer satisfaction which will influence the service quality. The commitment of employees is therefore highly recommended for further positive influence on the business.
Research on the sociotechnical systems approach to work has shown that this approach is related to increased employee satisfaction and motivation. [6] Another important step towards the high performance organization was the Japanese Revolution in manufacturing, which pointed out another flaw to the scientific model of production. [1]
Workplace relationships are unique interpersonal relationships with important implications for the individuals in those relationships, and the organizations in which the relationships exist and develop. [1] Workplace relationships directly affect a worker's ability and drive to succeed. These connections are multifaceted, can exist in and out ...
Other employees have also been trained in social psychology and the social sciences to help bolster customer relationships. Customer service representatives must be trained to value customer relationships and trained to understand existing customer profiles. Even the finance and legal departments should understand how to manage and build ...
Social collaboration software could help enhance the communication between customers and employees and build trust in the organization. [10] When we [who?] need real-time chat, it would be excellent to include every participant in a shared and archived forum which keeps a record of important information and logs. So collaborators need not worry ...
This approach unifies the organization around a brand and mission that continually seeks to find better ways to help the end-user customer, enhance the relationship with channel partners, suppliers, and employees and ultimately create new opportunities for the business, [3] rather than simply finding ways to improve processes.
Customer success, also known as customer success management or client advocacy, is a business strategy focused on helping customers achieve their goals when using a product or service. It involves providing support and guidance to ensure customers get value from their investments.
The reliance on the quality of the product or service itself is a crucial way for brands to build a loyal customer base and this is an important touchpoint. With the quality of the product being of high importance so too is the continuation of the brand-customer communication relationship through after purchase touchpoints (Flynn, 2013)