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Export performance is the relative success or failure of the efforts of a firm or nation to sell domestically-produced goods and services in other nations. Export performance can be described in objective terms such as sales , profits , or marketing measures or by subjective measures such as distributor or customer satisfaction.
Performance indicators differ from business drivers and aims (or goals). A school might consider the failure rate of its students as a key performance indicator which might help the school understand its position in the educational community, whereas a business might consider the percentage of income from returning customers as a potential KPI.
As with the process modeling system, SCOR metrics are organized in a hierarchical structure: Level 1 metrics are at the most aggregated level and are typically used by top decision-makers to measure the performance of the company's overall supply chain. Level 2 metrics are primary, high-level measures that may cross multiple SCOR processes.
To effectively measure operational efficiency, various metrics can be employed, depending on the industry and specific operational functions. Here are some common metrics: Cycle Time: This measures the time taken to complete a process from start to finish. Reducing cycle time can lead to increased production efficiency and customer satisfaction.
Academic articles that provide critical reviews of performance measurement in specific domains are also common—e.g. Ittner's observations on non-financial reporting by commercial organisations,; [10] Boris et al.'s observations about use of performance measurement in non-profit organisations, [11] or Bühler et al.'s (2016) analysis of how external turbulence could be reflected in ...
One seminal book is Boxwell's Benchmarking for Competitive Advantage (1994). [6] The first book on benchmarking, written and published by Kaiser Associates, [7] is a practical guide and offers a seven-step approach. Robert Camp (who wrote one of the earliest books on benchmarking in 1989) [8] developed a 12-stage approach to benchmarking.
A balanced scorecard of strategic performance measures is then derived directly by selecting one or two measures for each strategic objective. [7] This type of approach provides greater contextual justification for the measures chosen, and is generally easier for managers to work through.
The metrics reference model (MRM) is the reference model created by the Consortium for Advanced Management-International (CAM-I) to be a single reference library of performance metrics. This library is useful for accelerating to development of and improving the content of any organization's business intelligence solution.