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When Ford and NHTSA looked into concerns about tire failures or rollovers, they consulted consumer complaints to NHTSA's toll-free hotline. The consumer complaints did not reflect the size of the problem because attorneys and their clients had almost completely stopped using the hotline to report tire failures or other complaints. [14]
U.S. auto safety regulators are investigating complaints that more than 540,000 Ford pickup trucks can abruptly downshift to a lower gear and increase the risk of a crash. The National Highway ...
CarComplaints.com is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. The complaints are organized into logical groups with data published by vehicle, vehicle component, and specific problem.
Avenues for possible consumer compensation over and above direct costs will vary depending on the specific laws governing consumer trade protection and the cause of recall. When the recall is completed, the business will generally debrief to identify issues in the recall process and put in measures to prevent further similar recalls.
Ford Motor Co. has been making great strides on quality measurements from Consumer Reports and J.D. Power and Associates, the two leading arbiters of automotive quality. But CR said that the ...
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Ford contended that the trial court erroneously admitted Ford's "Fuel System Integrity Program Financial Review" report as irrelevant and prejudicial. In the document, Ford engineers recommending deferring the installation of "flak suits" or "bladders," available at a cost of $4 to $8 per car, in all Ford cars to 1976, which allowed the company ...
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