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A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to facilitate interaction with their users.
A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) [1] is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. [2] Because virtual assistants are independent contractors rather than employees, clients are not ...
A major area where chatbots have long been used is in customer service and support, with various sorts of virtual assistants. [9] Companies spanning a wide range of industries have begun using the latest generative artificial intelligence technologies to power more advanced developments in such areas. [8]
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In March 2022, Interactions Intelligent Virtual Assistant (IVA) for Insurance was honored in the New Contact Center Solution category at the 16th annual Stevie Awards for Sales & Customer Service. The Bronze award marked Interactions’ fourth consecutive Stevie award and second consecutive win in this category, following 2021's recognition for ...
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