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Certified Hotel Administrator (CHA) is the highest certification from the American Hotel & Lodging Educational Institute. To be eligible, individuals must fall into one of the following categories: General Manager , owner/operator in a lodging hospitality company, or corporate executive at a lodging hospitality company responsible for the ...
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
Hotel, hospitality, and tourism services [31] – daily revenue or yield management strategies are a popular practice within the hotel sector, particularly prominent in mature and large hotel markets such as in Western Europe and the North America. Key operating indicators Occupancy Rate (OR), Average Daily Rate (ADR) and Revenue per Available ...
A general manager (GM) is an executive who has overall responsibility for managing both the revenue and cost elements of a company's income statement, known as profit & loss (P&L) responsibility. A general manager usually oversees most or all of the firm's marketing and sales functions as well as the day-to-day operations of the business ...
Hospitality Management and Tourism (Tourism Management) is the study of the hospitality industry. A degree in the subject may be awarded either by a university college dedicated to the studies of hospitality management or a business school with a relevant department. [ 1 ]
Course content for an advanced certificate is set forth through a variety of sources i.e. faculty, committee, instructors, and other subject matter experts in a related field. The end goal of an advanced professional certificate is so that professionals may demonstrate knowledge of course content at the end of a set period in time.
An employee handbook, sometimes also known as an employee manual, staff handbook, or company policy manual, is a book given to employees by an employer.. The employee handbook can be used to bring together employment and job-related information which employees need to know.
Training and Development: develop and implement training programs and professional development opportunities for their employees. [33] Performance Management: a systematic process focused on enhancing organizational effectiveness by designing human resource metrics and implementing performance management systems. This approach provides ...