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Cooperstock received no reply to his complaint. After sending a second complaint, he received a form-letter reply. [7] He posted his letter and United's reply on his website on the University of Toronto servers saying that the airline's customer service constituted a "Poor Show." In a seven-month period thirty people contacted him, sending him ...
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
United Airlines, Inc. is a major airline in the United States headquartered in Chicago, Illinois. [3] United operates an extensive domestic and international route network across the United States and all six inhabited continents [10] primarily out of its seven hubs, with Chicago–O'Hare having the largest number of daily flights [11] and Denver carrying the most passengers in 2023. [12]
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The announcement was made in conjunction with the Department of Transportation, which said the improvements follow an investigation into United based on a complaint filed by Engracia Figueroa, a ...
The agent pretended to be a United Airlines agent and said he could help me cancel my flight. The fee was $125. I was convinced it was United Airlines, but the next day I realized my mistake.
Three days after the incident, United Airlines elected to provide all passengers aboard United Express Flight 3411 compensation equal to the cost of their tickets. [103] An email obtained by CNN stated that this compensation was in the form of a $500 voucher toward future travel on United Airlines. [ 104 ]
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