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HubSpot's customer service software, Service Hub ( previously known as Customer Hub ) [55] was announced in 2017, moved out of beta testing in 2018, [56] [57] and received a "refresh" in 2022. The contact center platform provides self-service automation, Twilio telephony , [ 58 ] as well as "sentiment analysis and churn forecasting" and ...
HubSpot's customer service tool Service Hub (previously known as Customer Hub) [6] was announced in 2017, moved out of beta testing in 2018, [7] [8] and received a "refresh" in 2022. The contact center platform provides self-service automation, Twilio telephony , [ 9 ] as well as "sentiment analysis and churn forecasting" and testimonial ...
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SurveyMonkey Inc. (formerly Momentive Global Inc. from 2021 to 2023) is an experience management company that offers cloud-based software in brand insights, market insights, product experience, employee experience, customer experience, online survey development, and a suite of paid back-end programs.