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In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
Some small VOIP operators also cannot call toll free numbers. For example, 0701-xxx-xxx cannot call toll free numbers directly, but can call through a live operator by dialling "123" and have them redirect the call. In Thailand, for the Call Free, Free Call, Toll-Free, or Free Phone service, the format used is "1800-xxxxxx". Calls are free for ...
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