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  2. High-context and low-context cultures - Wikipedia

    en.wikipedia.org/wiki/High-context_and_low...

    In anthropology, high-context culture and low-context culture are ends of a continuum of how explicit the messages exchanged in a culture are and how important the context is in communication. The distinction between cultures with high and low contexts is intended to draw attention to variations in both spoken and non-spoken forms of ...

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...

  4. Intercultural communication - Wikipedia

    en.wikipedia.org/wiki/Intercultural_communication

    Intercultural communication is a discipline that studies communication across different cultures and social groups, or how culture affects communication.It describes the wide range of communication processes and problems that naturally appear within an organization or social context made up of individuals from different religious, social, ethnic, and educational backgrounds.

  5. Interpersonal communication - Wikipedia

    en.wikipedia.org/wiki/Interpersonal_communication

    Interpersonal communication. Interpersonal communication is an exchange of information between two or more people. [ 1] It is also an area of research that seeks to understand how humans use verbal and nonverbal cues to accomplish several personal and relational goals. [ 1]

  6. Emotion - Wikipedia

    en.wikipedia.org/wiki/Emotion

    Social Communication. Emotions play a crucial role in social interactions. Expressing emotions through facial expressions, body language, and vocalizations helps convey information to others about one's internal state. This, in turn, facilitates cooperation, bonding, and the maintenance of social relationships.

  7. Models of communication - Wikipedia

    en.wikipedia.org/wiki/Models_of_communication

    The Shannon–Weaver model was initially formulated in analogy to how telephone calls work but is intended as a general model of all forms of communication. In the case of a landline phone call, the person calling is the source and their telephone is the transmitter translating the message into an electric signal.

  8. Source–message–channel–receiver model of communication

    en.wikipedia.org/wiki/Source–Message–Channel...

    The source–message–channel–receiver model is a linear transmission model of communication. It is also referred to as the sender–message–channel–receiver model, the SMCR model, and Berlo's model. It was first published by David Berlo in his 1960 book The Process of Communication. It contains a detailed discussion of the four main ...

  9. Cross-cultural communication - Wikipedia

    en.wikipedia.org/wiki/Cross-cultural_communication

    Cross-cultural communication. Cross-cultural communication is a field of study investigating how people from differing cultural backgrounds communicate, in similar and different ways among themselves, and how they endeavor to communicate across cultures. Intercultural communication is a related field of study. [ 1]