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It is the consumer-facing mortgage lender and servicer of its parent company Mr. Cooper Group. [1] It is one of the largest mortgage servicers in the United States with a servicing portfolio of approximately $1.2 trillion and more than 5.4 million customers.
800-290-4726 more ways to reach ... Mr. Cooper, a popular mortgage lender in the U.S., said it suffered a cyberattack on Oct. 31 that forced it to lock down its systems, preventing customers from ...
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On October 31, 2023, Mr. Cooper was the subject of a cyber-attack which forced the company to suspend its online services for four days, from November 1 to November 5, 2023. [17] The company promised to ensure that customers will not be assessed late fees, penalties, or hits to their credit score due to the service outage. [ 18 ]
In December, Mr. Cooper said thieves had gained access to information about 14.7 million borrowers. Then, in January, LoanDepot disclosed a hack involving 16.6 million customers.
A mortgage servicer is a company to which some borrowers pay their mortgage loan payments and which performs other services in connection with mortgages and mortgage-backed securities. The mortgage servicer may be the entity that originated the mortgage, or it may have purchased the mortgage servicing rights from the original mortgage lender. [ 1 ]