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The standardized service contract is a software design principle [1] applied within the service-orientation design paradigm to guarantee that service contracts [2] within a service inventory [3] (enterprise or domain) adhere to the same set of design standards. [4]
This companion standard is needed to provide a resource that standardizes Configuration Management (CM) requirements specific to National Aeronautics and Space Administration (NASA) agreements and design activities. This Standard provides a template of CM requirements and user guidance for tailoring the requirements for each unique use case.
Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...
FitSM [12] is a standard for lightweight service management. It contains several parts, including e.g. auditable requirements and document templates, which are published under Creative Common licenses. Its basic process framework is in large parts aligned to that of ISO/IEC 20000.
The DML plays a critical role in supporting the transition from development to production phases and DML solutions should be distinguished from other software and source code repositories e.g. software configuration management or SCM (sometimes referred to as software change and configuration management) that supports the development or software evolution phase.
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
The Service Portfolio is described in the ITIL books Service Strategy and Service Design. [1] The Service Portfolio is the core repository for all information for all services in an organization.