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The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service. [6] [7] ConsumerAffairs was founded in 1998 by Jim Hood. [8] The company has been headquartered in Tulsa, Oklahoma since 2010 and also has offices in Austin, Texas, the Philippines, and ...
The team analyzed data from the U.S. Census Bureau's American Housing Survey, collected every two years, from 2015 to 2021, and conducted a survey of a nationally representative sample of 2,000 ...
With financial fees in the spotlight, the ConsumerAffairs Research Team analyzed three years of Consumer Financial Protection Bureau (CFPB) complaints to detail the worst fees, the most aggressive ...
The second involves a member or members of the research team going undercover at the business being investigated on the pretense of seeking to work with them. These members are rigged with a hidden camera in their clothing to record the training they receive, and question the people working in the company on how they sell a product to customers.
Consumer Reports publishes reviews of its business partner and recommends it in at least one case. [27] CR had a similar relationship with BizRate at one time [ 28 ] and has had relationships with other companies including Amazon.com , [ 29 ] Yahoo! , [ 30 ] The Wall Street Journal , The Washington Post , [ 31 ] BillShrink, [ 32 ] and Decide ...
Identity theft to receive government benefits — typically unemployment insurance — shot up 82% in 2023, according to a ConsumerAffairs analysis of Federal Trade Commission data, topping 82,000 ...
old Logo. The United States Consumer Product Safety Commission (USCPSC, CPSC, or commission) is an independent agency of the United States government.The CPSC seeks to promote the safety of consumer products by addressing "unreasonable risks" of injury (through coordinating recalls, evaluating products that are the subject of consumer complaints or industry reports, etc.); developing uniform ...
The second characteristic is that the consumer will engage in multiple forms of complaint. Examples include: complaining directly to the company or a representative, expressing opinions to friends and family, and sending correspondence to an agency such as the Better Business Bureau. Consequently, the third unique characteristic of a consumer ...