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His newest book, The $6,000 Egg: The 10 New Golden Rules for Customer Service deals with fostering client loyalty and generating sales referrals. Duncan was listed in the top one-percent of the industry by the time he was age 27. In 1992 he founded The Duncan Group.
Golden Rule. "Golden Rule Sign" that hung above the door of the employees' entrance to the Acme Sucker Rod Factory in Toledo, Ohio, 1913. The Golden Rule is the principle of treating others as one would want to be treated by them. It is sometimes called an ethics of reciprocity, meaning that you should reciprocate to others how you would like ...
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
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Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...
Let’s kick it off with some timeless advice from legendary investor Warren Buffett, who said “Rule No. 1 is never lose money. Rule No. 2 is never forget Rule No. 1.”. The Oracle of Omaha’s ...
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The classical approach has three golden rules, one for each type of account: [15] ... if a company provides a service to a customer who does not pay immediately, the ...