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With empirical evidence to support his theory, Coombs [3] provided a summary of crisis response strategy guidelines for crisis managers, given here in Table 1. SCCT provides crisis managers with an evidence-based guide to assessing and responding to crises, allowing them to make informed, strategic, and beneficial decisions.
Matthew W. Seeger completed his undergraduate degree at the University of Evansville in 1979. Seeger developed an interest in crisis communication while covering the Air Indiana Flight 2016 crash that was carrying the University of Evansville’s basketball team, the Purple Aces for the school newspaper. [3]
Discourse of renewal is a theory in crisis communication that seeks to establish and emphasize "learning from the crisis, ethical communication, communication that is prospective in nature, and effective organizational rhetoric.” [1]
The response shall include action in the following areas: crisis prevention, crisis assessment, crisis handling, and crisis termination. The aim of crisis management is to be well prepared for crisis, ensure a rapid and adequate response to the crisis, maintaining clear lines of reporting and communication in the event of crisis and agreeing ...
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The Meta-leadership framework and practice method is designed to “provide guidance, direction, and momentum across organizational lines that develop into a shared course of action and commonality of purpose among people and agencies that are doing what may appear to be very different work.” [1] [2] Meta-leadership has been “derived through observation and analysis of leaders in crisis ...
The chain of command that all employees will follow in the dissemination of information to all publics during a crisis situation. [25] A rapid response crisis communications team should be organized during the pre-crisis stage [26] and all individuals who will help with the actual crisis communication response should be trained. [27]
The Information Systems for Crisis Response and Management (ISCRAM) Community is an international community of researchers, practitioners and policy makers involved in or concerned about the design, development, deployment, use and evaluation of information systems for crisis response and management.