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  2. Total quality management - Wikipedia

    en.wikipedia.org/wiki/Total_quality_management

    Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."

  3. Control self-assessment - Wikipedia

    en.wikipedia.org/wiki/Control_self-assessment

    The Institute of Internal Auditors based its control self-assessment methodology on the Total Quality Management approaches of the 1990s as well as the COSO's framework. The methodology became part of the International Standards for Professional Practice of Internal Auditing and was adopted by a large number of major organisations. [16]

  4. Quality policy - Wikipedia

    en.wikipedia.org/wiki/Quality_policy

    In quality management system, a quality policy is a document developed by management to express the directive of the top management with respect to quality. [1] [2] Quality policy management is a strategic item. [3]

  5. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    TQM — total quality management is a management strategy aimed at embedding awareness of quality in all organizational processes. First promoted in Japan with the Deming prize which was adopted and adapted in USA as the Malcolm Baldrige National Quality Award and in Europe as the European Foundation for Quality Management award (each with ...

  6. Quality control - Wikipedia

    en.wikipedia.org/wiki/Quality_control

    Elements such as controls, job management, defined and well managed processes, [4] [5] performance and integrity criteria, and identification of records; Competence, such as knowledge, skills, experience, and qualifications; Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality ...

  7. Quality assurance - Wikipedia

    en.wikipedia.org/wiki/Quality_assurance

    The process(es) which are managed with QA pertain to Total quality management. If the specification does not reflect the true quality requirements, the product's quality cannot be guaranteed. For instance, the parameters for a pressure vessel should cover not only the material and dimensions but operating, environmental, safety , reliability ...

  8. Quality management system - Wikipedia

    en.wikipedia.org/wiki/Quality_management_system

    A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [ 1 ]

  9. Seven basic tools of quality - Wikipedia

    en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality

    The seven basic tools of quality are a fixed set of visual exercises identified as being most helpful in troubleshooting issues related to quality. [1] They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues.