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  2. Business requirements - Wikipedia

    en.wikipedia.org/wiki/Business_requirements

    Business requirements in the context of software engineering or the software development life cycle, is the concept of eliciting and documenting business requirements of business users such as customers, employees, and vendors early in the development cycle of a system to guide the design of the future system.

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]

  4. Reference data - Wikipedia

    en.wikipedia.org/wiki/Reference_data

    A further difference between reference data and master data is that a change to the reference data values may require an associated change in business process to support the change, while a change in master data will always be managed as part of existing business processes. For example, adding a new customer or sales product is part of the ...

  5. Sales and operations planning - Wikipedia

    en.wikipedia.org/wiki/Sales_and_operations_planning

    The S&OP process includes an updated forecast that leads to a sales plan, production plan, inventory plan, customer lead time (backlog) plan, new product development plan, strategic initiative plan, and resulting financial plan. Plan frequency and planning horizon depend on the specifics of the context. [1]

  6. Market analysis - Wikipedia

    en.wikipedia.org/wiki/Market_analysis

    In this case, you will have to derive the figures from the number of potential customers, or customer segments. Besides information about the target market, one also needs information about one's competitors, customers, products, etc. Lastly, you need to measure marketing effectiveness. A few techniques are: Customer analysis; Choice modelling

  7. Data reporting - Wikipedia

    en.wikipedia.org/wiki/Data_reporting

    Data reporting is different from data analysis which transforms data and information into insights. Data reporting is the previous step that translates raw data into information. [1] When data is not reported, the problem is known as underreporting; the opposite problem leads to false positives. Data reporting can be difficult.

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  9. Crystal Reports - Wikipedia

    en.wikipedia.org/wiki/Crystal_Reports

    The file extension for Crystal Reports' proprietary file format is .rpt. The design file can be saved without data, or with data for later viewing or sharing. Introduced with the release of Crystal Reports 2011 (version 14.0), the read-only .rptr file extension option allows for viewing, but cannot be modified once exported. [6]

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