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999 is the official emergency number for the United Kingdom, but calls are also accepted on the European Union emergency number, 112. All calls are answered by 999 operators, and are always free. [2] Approximately 35 million 999/112 calls are made in the UK each year, with 74% from mobiles and 26% from landlines in 2022. [3]
These are to apply to all 999 calls for the first time. Call handlers will be given four minutes to assess the urgency of the call before the clock starts. The target for the most seriously ill patients is now seven minutes. The 'clock' stops when the most appropriate response, not necessarily the first, arrives.
The Scottish Ambulance Service also maintains three command and control centres in Scotland, which facilitate handling of 999 calls and dispatch of ambulances; a further 350–400 staff employed as call handlers and dispatchers fulfil this role [17] across three locations: Edinburgh, Glasgow and Inverness.
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A new pilot project that sees mental health nurses speaking on 999 calls has seen a 40% reduction in the number of people in mental health crisis being admitted to emergency departments (EDs).
The National Ambulance Service College (NASC) (Irish: Coláiste Náisiúnta an tSeirbhís Otharchairr) was first established in 1986 as the National Ambulance Training School and is based at the organisation's new HQ named the Rivers Building in Tallaght, which also houses the National Emergency Operations Centre (NEOC). 999/112 emergency calls are processed here also, as well as a second base ...
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Dialing a known emergency number like 112 forces the phone to try the call with any available network. On some networks, a GSM phone without a SIM card may be used to make emergency calls, and most GSM phones accept a larger list of emergency numbers without SIM card, such as 112, 911, 118, 119, 000, 110, 08, and 999. [27]