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Location-based routing is a system of rules to varying degrees of complexity dictating where inbound telephone calls from various locations are routed to. The location of call origin is normally determined by the outgoing caller ID of the caller but can also be determined by GPS position or signal triangulation, the latter being particularly useful for calls coming from mobile phones.
Caller identification (Caller ID) is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up. The caller ID service may include the transmission of a name associated with the calling ...
City ID logo. City ID is Cequint's first-generation caller mobile identification service. City ID displays the city and state or country associated with the caller's telephone number. In partnership with mobile network operators, the City ID service is available on many devices from Alltel, AT&T, [1] U.S. Cellular, and Verizon Wireless. [2]
Call waiting is a telephone service where a subscriber can accept a second incoming telephone call by placing an in-progress call on hold—and may also switch between calls. With some providers it can be combined with additional features such as conferencing, call forwarding, and caller ID. Call waiting is intended to alleviate the need to ...
Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]
Call screening is the process of evaluating the characteristics of a telephone call before deciding how or whether to answer it. [1] Some methods may include: listening to the message being recorded on an answering machine or voice mail. [1] checking a caller ID display to see who or where the call is from. [1]
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CallApp is a mobile app offering caller ID, call blocking and call recording. It gives background information about the entities behind incoming or outgoing calls by utilizing the user's community-generated content and social networking services.