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The company was originally named the Harkrider-Keith-Cooke Company but adopted its current name in 1931. It is headquartered in Fort Worth, Texas and is a distributor of food service throughout the United States, and also distributes Anheuser-Busch products in the state of Texas. The company distributes through its two operating divisions.
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Associated Wholesale Grocers, Inc. (AWG) is the United States's largest cooperative food wholesaler to independently owned supermarkets and grocery stores. [1] It serves more than 4,000 locations in 36 states and from 8 full-line wholesale divisions. The consolidated run-rate sales for AWG is close to $10 billion. [1]
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
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