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In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...
Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number.; Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece.
In combination with systems such an automated attendant and automatic call distributor (ACD), call routing can be optimized for a better caller experience and workforce efficiency. IVR systems are often combined with automated attendant functionality. The term voice response unit (VRU) is sometimes used as well. [2]
In 2015, Sell GMBH, a German division of aeroplane equipment company Zodiac Aerospace, filed a patent for a food delivery mechanism that would distribute food using automated conveyor belts, allowing passengers to access their food on demand by pressing buttons on the in-flight entertainment system, causing the food distributor to rise out of ...
His inventions are primarily in the field of automated call center technology. Katz has developed a portfolio of more than 50 US patents covering his innovations. His inventions are related to toll free numbers, automated attendant, automated call distribution, voice response unit, computer telephone integration and speech recognition. [3]
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Within the PBX, the user merely dials the extension number to reach any other user directly. For inbound calls, a switchboard operator or automated attendant may request the number of the desired extension or the call may be completed with direct inbound dialing, if outside numbers are assigned to individual extensions.
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