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In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...
The automated treatment may include routing the call to an Interactive Voice Response System (IVR), sending the call to a voice mail system, queuing the call, etc. or a combination of steps and real-time decisions. See also Automated attendant.
Many In-flight entertainment systems, such as Virgin America's 'Red' playbook and Panasonic Avionics' eX2, allow passengers to order food or drink using the IFE touchscreens. A passenger selects one of the meal options available for purchase, swipes his or hers credit card through the in-seat ordering system, and then a flight attendant brings ...
In combination with systems such an automated attendant and automatic call distributor (ACD), call routing can be optimized for a better caller experience and workforce efficiency. IVR systems are often combined with automated attendant functionality. The term voice response unit (VRU) is sometimes used as well. [2]
Modern automated time and attendance systems require employees to touch or swipe to identify themselves and record their working hours as they enter or leave the work area. Originally this consisted of using a RFID electronic tag , a barcode or a QR Code badge but these have been replaced by biometrics (vein reader, hand geometry , fingerprint ...
Most trains have an attendant on board South Island line (East) 28 December 2016: Alstom Urbalis 400: All trains have an attendant on board [40] India: Delhi Metro: Pink Line: 14 March 2018: Bombardier CITYFLO 650: 58.59 km (36.41 mi). Initially with an attendant on board [41] Magenta Line: 25 December 2017: Nippon Signal SPARCS: Initially with ...
This is a list of automated people mover systems located at airports around the world. These systems are used to transport people from one location within an airport to another. Many different types of people movers are used at airports, including automated guideway transit, monorail, and maglev.
Automated attendant; Automated dispensing cabinet; Automated parking system; Automated storage and retrieval system; Automatic meter reading; Automatic scorer; B.
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