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"It has improved the whole boarding process, so you see less crowding at the gate," American Airlines senior vice president of airport operations told CBS News. Industry experts praised the move ...
American Airlines is cracking down on flyers who try to cut in line prior to their boarding time.. An “audible signal” will alert gate agents when passengers try to jump ahead of others who ...
American Airlines' new boarding tech might stop you at now over 100 airports. ... Seth Miller, editor and founder of air travel experience analysis site PaxEx.aero, said he can see the benefits of ...
American Airlines might stop you. In an apparent effort to reduce the headaches caused by airport line cutting, American has rolled out boarding technology that alerts gate agents with an audible sound if a passenger tries to scan a ticket ahead of their assigned group.
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
The technology gives gate agents an audible signal when someone scans their ticket and tries to board early, prompting that passenger to step aside and wait for their correct group to be called.
Families, for example, might be booked on several different reservations across more than one group, he said. Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to continue boarding.
American Airlines is bolstering its technology to ensure that passengers board only when their assigned group is called as airports prepare for holiday travel, the airline announced in a release ...