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Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking , which record details about the call but not the conversation; however, software may include both recording and logging functionality.
The software, available for computers and mobile devices, enables users to record phone calls and search them for verbal information. [5] Subscribers store spoken data from mobiles, land lines, Skype or a dictaphone, and upload them into an online storage bank. They can then search the recorded conversations for dates, times, words or phrases. [6]
Calls may be directly recorded on a computer, without using separate recording hardware. typically a personal computer can be equipped with a sound board through which calls can be run. Calls can be terminated on a standard telephone or the PC itself. Calls and call metadata are store on the PC's hard drive. PC-based call-recording usually ...
Dubber is a cloud based call recording software which operates as a software-as-service (SaaS) and voice data offering. Dubber was founded in Melbourne, Australia in 2011 by James Slaney, Steve McGovern and Adrian Di Pietrantonio, and predominantly sells to Telecommunications Service Providers and Enterprise customers.
A call recording service is a commercial enterprise that can record telephone calls for a fee.. For example, a lawyer needing to record conversations with clients, for example, must be able to capture calls from an office telephone system, from a mobile phone, and a home line.
Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. . There are many reasons for recording voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security ...
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On November 11, 2014, Microsoft announced that Lync would be renamed Skype for Business in 2015, also adding support for video calls with Skype users. [8] On September 22, 2015, Skype for Business 2016 was released alongside Office 2016. On October 27, 2016, the Skype for Business for Mac client was released. [9]
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