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Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. . Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government
This is a list of software and information technology companies that are in the Fortune 500 list of the largest U.S. companies by revenue in the year of 2024. Company Type
Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts .
In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million. [18] In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers. [19]
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
The software was rebranded as KANA Experience Analytics. [14] In 2012, KANA bought Trinicom, a Dutch company that makes mid-market customer service multichannel ecommerce, especially in the BeNeLux region. [15] Less than three months later, KANA purchased Sword Ciboodle, a company that specializes in contact center software. [16]
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