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2. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

3. Customer Service Job Description - AOL

   www.aol.com/news/2010-10-15-customer-service-job...

   Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...

4. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

5. Shared services center - Wikipedia

   en.wikipedia.org/wiki/Shared_services_center

   To reap the benefits a multiple shared service centers sets specific requirements to the resource allocation process in the internal organization of the firm. A critical issue is that the manager of a business unit and the manager of a shared service center will prepare a service level agreement (SLA), but the approval of the SLA is a reserved power of the executive board.

6. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...

7. Apple co-founder Steve Jobs reminded Gap's former CEO why ...

   www.aol.com/finance/apple-co-founder-steve-jobs...

   Drexler sat on the board of Apple for 16 years during a period when Gap was valued at $15 billion — at the time, a bigger market cap than Apple. Jobs co-founded Apple in 1976, was ousted in 1985 ...

8. Apple University - Wikipedia

   en.wikipedia.org/wiki/Apple_University

   Apple University is in a section of buildings called City Center. The rooms are built in a trapezoid shape. Occasionally, classes are offered in Apple's offices overseas, and the professors travel there to teach. In 2014, Apple planned an expansion of Apple University to China, to include a Dean to run Apple University China. [11]

9. Apple lays off more than 600 workers in California in its ...

   www.aol.com/news/apple-lays-off-more-600...

   Apple is laying off more than 600 workers in California, marking the company's first big wave of post-pandemic job cuts amid a broader wave of tech industry consolidation. The iPhone maker ...