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A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
When services are provided by myriad teams or suppliers, ensuring seamless service delivery to the business or organization being served presents a challenge. To sustain the benefits, strong operational and commercial governance are essential. According to research, service integration and management needs to address and overcome four key ...
Microsoft Solutions Framework (MSF) is a set of principles, models, disciplines, concepts, and guidelines for delivering information technology services from Microsoft.MSF is not limited to developing applications only; it is also applicable to other IT projects like deployment, networking or infrastructure projects.
CMMI best practices are published in documents called models, each of which addresses a different area of interest. Version 1.3 provides models for three areas of interest: development, acquisition, and services. CMMI for Development (CMMI-DEV), v1.3 was released in November 2010. It addresses product and service development processes.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Companies today are implementing these continuous delivery principles and best practices. The difference in domains, e.g. medical vs. web, is still significant and affects the implementation and usage. [13] Well-known companies that have this approach include Yahoo!, [14] Amazon, [15] Facebook, [16] Google, [17] Paddy Power [1] and Wells Fargo ...
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Service-oriented design and development methodology (SDDM) is a fusion method created and compiled by M. Papazoglou and W.J. van den Heuvel. [1] The paper argues that SOA designers and service developers cannot be expected to oversee a complex service-oriented development project without relying on a sound design and development methodology.