Search results
Results from the WOW.Com Content Network
Hogan's Alley is a mock town built with the help of Hollywood set designers in order to give realistic training to agents. It helps the agents experience realistic and stressful scenarios to better prepare them for real-life situations. [7] The academy's facilities include a newly renovated 20,000-square-foot (1,900 m 2) aquatic training center.
Fraud prevention is a specialized type of agent-assisted automation focused on reducing ID theft and credit card fraud.ID theft and credit card fraud are huge threats for call centers and their customers [1] and few good solutions exist, but new agent-assisted automation solutions are producing promising results.
On-the-job training and advanced in-service training programs [4] are used along with classroom studies. Secret Service agents and officers receive training throughout their careers. In part, this training consists of regular firearms re-qualification and emergency medicine refresher courses.
The FBI National Academy is a program of the FBI Academy for active U.S. law enforcement personnel and also for international law enforcement personnel who seek to enhance their credentials in their field and to raise law enforcement standards, knowledge, and also cooperation worldwide. The FBI National Academy is held four times a year, when ...
In the summer of 1975, the newly renamed Federal Law Enforcement Training Center (FLETC) relocated from Washington, D.C., and began training in September of that year at Glynco, Georgia. Glynco is the headquarters site and main campus for the FLETC and houses the senior leadership of the organization. [5]
Real-time call monitoring/barging system can be used by quality assessment team to provide important guidelines to agents to maintain the standard of the service as per industry norms. Integrated recording feature is helpful for internal training and quality purposes to improve productivity and customer satisfaction in equal measures.
Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.