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Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievances can be submitted to all important portfolio ministers and departments. The system has been designed in-house by the National Informatics Centre team. It has a ...
Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
The Ombudsman deals with complaints against Departments of State, local authorities, the Health Service Executive (Ireland), private and public nursing homes and direct provision accommodation services. [79] There are other ombudsmen established in Ireland. The first Pensions Ombudsman, Paul Kenny, was appointed in 2003.
The Police Complaints Authority were to be established at the state and district levels following the judgement by the 2006 Supreme Court of India, in the Prakash Singh and Ors. v. Union of India and Ors. AIR 2006 SCC 1 Case, [7] in response to the huge volume of complaints against the police and the endemic lack of accountability. [8] [9]
Karnataka Lokayukta is the ombudsman institution of the Indian state of Karnataka. It was established in 1984 to investigate and report on corruption in the Government of Karnataka and to redress public grievances related to state government employees. [1] This Lokayukta that was once considered the most powerful such institution in the state. [5]
"The functioning of the Uttar Pradesh Lokayukta is to initiate inquiries on complaints regarding maladministration and corruption concerning a State Public Servant". [3] The investigation can be started with specific approval of the concerned ministry [16] and can be either a Grievance or Allegation. Grievance means any claim by a person who ...
The Lokayukta (also Lok Ayukta; lokÄyukta, "civil commissioner") is the Indian Parliamentary Ombudsman, executed into power, through and for, each of the State Governments of India. It is brought into effect in a state after passing the Lokayukta Act in the respective state legislature, and a person of reputable background is nominated for the ...
Banking Ombudsman is a quasi-judicial authority created in 2006, and the authority was created pursuant to a decision made by the Government of India to enable resolution of complaints of customers of banks relating to certain services rendered by the banks. The Banking Ombudsman Scheme was first introduced in India in 1995 and was revised in ...