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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
Customer satisfaction is an ambiguous and abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and product/service to product/service. The state of satisfaction depends on a number of both psychological and physical variables which correlate with satisfaction behaviors such as return and ...
Customer experience: Adding to the other two factors some recognition of the importance of providing an emotionally positive experience to customers. Authenticity: This is the most mature stage for companies. Products and services emerge from the real soul of the brand and connect naturally with clients and other stakeholders, for a long-term.
In addition, when employees feel valued, they value their customers. This could be a result of effective customer service skills training, which not only benefits the employee, but will enhance the relationships with the customers. These important factors can help to increase employee loyalty, reduce employee turnover, and lower productivity costs.
Services Subject to regulation of marketplace (e.g. hospitality, tourism, leisure services) In situations where the service is subject to some type of public regulation, government departments may establish ceiling prices which effectively limit the amount that can be charged. The concept of a social price may be more important for service ...
The guest's role is even more important than blood, because according to custom there is the possibility to pardon the man who spilled the blood of one's father or one's son, but a man who has spilled the blood of a guest cannot ever been pardoned.
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Generally, there are two variations of paying guest house: . Home converted guest house; Professionally run guest house with all necessary amenities and staff; In the first version of the guest house, the guests get to live with a family where they get shelter and food (bed and breakfast) only, and for the rest of the jobs like washing clothes and utensils, cleaning of room or area around ...