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  2. Customer success - Wikipedia

    en.wikipedia.org/wiki/Customer_success

    Customer success, also known as customer success management or client advocacy, is a business strategy focused on helping customers achieve their goals when using a product or service. It involves providing support and guidance to ensure customers get value from their investments.

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [8] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.

  4. Salesforce - Wikipedia

    en.wikipedia.org/wiki/Salesforce

    A discussion panel at Salesforce's Customer Company Tour event that focused on customer relationship management. Salesforce is headquartered in San Francisco in the Salesforce Tower. [69] Salesforce has 110 offices, including ones in Hong Kong, Israel, London, Paris, Sydney and Tokyo. [70] [71] Salesforce Tower in New York City

  5. Salesforce shares scale record high on promising AI tools

    www.aol.com/salesforce-jumps-latest-ai-tools...

    (Reuters) - Salesforce shares climbed about 11% to a record high on Wednesday after the customer relationship management software maker topped quarterly sales estimates and provided an upbeat ...

  6. Salesforce to close Portland office, asks employees to ... - AOL

    www.aol.com/salesforce-close-portland-office...

    The Hillsboro office closure has also come as Salesforce, which makes and sells cloud-based software for customer relationship management, attempts to rebrand as a company powered by artificial ...

  7. Salesforce stock surges as revenue beats estimates and ... - AOL

    www.aol.com/salesforce-stock-surges-revenue...

    Salesforce also gave better-than-expected fourth-quarter guidance, projecting fiscal sales between $9.9 billion and $10.10 billion compared to analyst expectations of $10.05 billion.

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