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• Phishing - an attempt by scammers to pose as a legitimate company or individual to steal someone's personal information, usernames, passwords, or other account information. • Fake email addresses - Malicious actors sometimes send from email addresses made to look like an official email address but in fact is missing a letter(s ...
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If you've confirmed the message is safe, we recommend you review your connected devices, confirm or delete your app password, or use the AOL app to ensure continued safe access to your account. If you think the message indicates suspicious activity, we recommend you change your password and secure your account.
This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
AOL has created a process where members can verify account ownership through photo ID. This process has been created to keep account recovery as seamless as possible while maintaining account and personal security at all times.
If you get a message that seems like it's from AOL, but it doesn't have those 2 indicators, and it isn't alternatively marked as AOL Certified Mail, it might be a fake email. Make sure you immediately mark it as spam and don't click on any links in the email.
Sign in to your AOL account. Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page. Click Chat Now.
When you log into your bank, credit card, or other online account (Amazon, your health insurance website, etc.), you might receive a text message or email containing a verification code.