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HarperCollins Publishers LLC is a British-American publishing company that is considered to be one of the "Big Five" English-language publishers, along with Penguin Random House, Hachette, Macmillan, and Simon & Schuster. HarperCollins is headquartered in New York City and London and is a subsidiary of News Corp.
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As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.