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Citizens Advice [n 1] (previously Citizens Advice Bureau [9] [n 2] and also known as Cyngor ar Bopeth [n 3] in Welsh [10]) is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.
There are citizens advice bureaus in a number of places in Australia. In the state of Victoria they are now generally referred to as "community information and support services" rather than "Citizens Advice". Their umbrella and peak body is Community Information & Support Victoria (CISVic). [2] Local centres are located at:
Community Legal Advice is a government-funded advice service in the United Kingdom set up by the Legal Services Commission as part of the Community Legal Service. It aims to help people in England and Wales deal with civil legal problems, and is part of the legal aid programme in those nations.
Citizens Advice Edinburgh (CAE), is a registered charity (number SC038195), based in Edinburgh, Scotland.Founded in 1939, Citizens Advice Edinburgh is a member of the Scottish Association of Citizens Advice Bureaux, and provides free, confidential, independent and impartial advice to Edinburgh residents.
It is an umbrella organisation that represents advice organisations throughout the world. It works at a European level with the European Citizen Action Service . [ 1 ] Citizens Advice International aims to promote free advice services [ 2 ] and provide support to Citizens Advice organisations throughout the world. [ 3 ]
The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. [2] 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.
CAS launched a national helpline in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre. [1] In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship. [2]
It was formed in 1979 as the Federation of Independent Advice Centres (FIAC). AdviceUK is a member of the Advice Services Alliance [2] and has been designated as a Competent Authority [3] to administer Debt Relief Orders. It is also listed as an umbrella body for not-for-profit providers of generalist or specialist social welfare advice. [4]