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2. Microsoft takes its AI push to customer service call centers

   www.aol.com/news/microsoft-takes-ai-push...

   For customer support tasks, the new AI tool will be able to scour a company's help manuals and materials to train chatbots with better answers to questions that customers might ask in a chat window.

3. Artificial intelligence in customer experience - Wikipedia

   en.wikipedia.org/wiki/Artificial_intelligence_in...

   The use of artificial intelligence in the space has since become more diverse than simply chatbots, with AI underpinning entire CX cloud platforms now used at major corporations. Contact center as a service (CCaaS) has become a core solution of the CX (customer experience) industry, with the CCaaS market size expected to reach $17.19 Billion by ...

4. Chatbot - Wikipedia

   en.wikipedia.org/wiki/Chatbot

   A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.

5. List of chatbots - Wikipedia

   en.wikipedia.org/wiki/List_of_chatbots

   A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [1] [2] [3] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.

6. GM using Google-powered AI chatbots for its OnStar service - AOL

   www.aol.com/finance/gm-using-google-powered-ai...

   GM revealed what it has been up to with Google and its generative AI technology — using AI chatbots to do a number of tasks, even talking to customers via its OnStar in-car concierge.Since 2022 ...

7. Yellow.ai - Wikipedia

   en.wikipedia.org/wiki/Yellow.ai

   Yellow.ai, formerly Yellow Messenger, is a multinational company headquartered in San Mateo, California focused on customer service automation. [2] It was founded in 2016 and provides an AI platform for automating customer support experiences across chat and voice. The platform supports more than 135 languages across more than 35 channels.