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At the lower level, Amazon customer service agents, or CSAs, get paid hourly (from just north of $15 to a couple of dollars over $20 in the U.S.) to respond by phone, email, chat, and social to ...
The layoffs will eliminate 8.2% of its 8,000 customer service-related positions for a total of 656 employees, who are not represented by a union, according to Bloomberg.
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The Worker Adjustment and Retraining Notification Act of 1988 (the "WARN Act") is a U.S. labor law that protects employees, their families, and communities by requiring most employers with 100 or more employees to provide notification 60 calendar days in advance of planned closings and mass layoffs of employees. [1]
On Monday January 2, 2023, three days after Southwest had declared a return to normal operations, 160 flights (3% of its flights) had been canceled, the most of any American airline, according to tracking site FlightAware. Another 422, or 10%, of its scheduled flights were delayed.