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  2. Auto dialer - Wikipedia

    en.wikipedia.org/wiki/Auto_dialer

    In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.

  3. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers.

  4. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The healthcare industry has and continues to use outbound call centre programmes for years to help manage billing, collections, and patient communication. [28] The inbound call centre is a new [when?] and increasingly popular service for many types of healthcare facilities, including large hospitals. Inbound call centres can be outsourced or ...

  5. Automatic call distributor - Wikipedia

    en.wikipedia.org/wiki/Automatic_call_distributor

    An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

  6. Contact centre - Wikipedia

    en.wikipedia.org/wiki/Contact_centre

    Contact centre may refer to: Contact centre, an extension of a call centre; Child contact centre, a centre for children to maintain contact with an absent parent;

  7. List of computing and IT abbreviations - Wikipedia

    en.wikipedia.org/wiki/List_of_computing_and_IT...

    PC—Personal Computer; PCB—Printed Circuit Board; PCB—Process Control Block; PC DOS—Personal Computer Disc Operating System; PCI—Peripheral Component Interconnect; PCIe—PCI Express; PCI-X—PCI Extended; PCL—Printer Command Language; PCMCIA—Personal Computer Memory Card International Association; PCM—Pulse-Code Modulation

  8. Moral Injury - The Huffington Post

    projects.huffingtonpost.com/moral-injury/joseph...

    Some troops leave the battlefield injured. Others return from war with mental wounds. Yet many of the 2 million Iraq and Afghanistan veterans suffer from a condition the Defense Department refuses to acknowledge: Moral injury.

  9. Graphics card - Wikipedia

    en.wikipedia.org/wiki/Graphics_card

    A modern consumer graphics card: A Radeon RX 6900 XT from AMD. A graphics card (also called a video card, display card, graphics accelerator, graphics adapter, VGA card/VGA, video adapter, display adapter, or colloquially GPU) is a computer expansion card that generates a feed of graphics output to a display device such as a monitor.