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2. Return merchandise authorization - Wikipedia

   en.wikipedia.org/wiki/Return_merchandise...

   A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. [ 1][ 2] The issuance of an RMA/RGA is a key gatekeeping moment in the ...

3. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.

4. Work order - Wikipedia

   en.wikipedia.org/wiki/Work_order

   Work order. A work order is usually a task or a job for a customer, that can be scheduled or assigned to someone. [ 1] Such an order may be from a customer request or created internally within the organization. Work orders may also be created as follow ups to inspections or audits. A work order may be for products or services.

5. Change request - Wikipedia

   en.wikipedia.org/wiki/Change_request

   A change request is declarative, i.e. it states what needs to be accomplished, but leaves out how the change should be carried out. Important elements of a change request are an ID, the customer (ID), the deadline (if applicable), an indication whether the change is required or optional, the change type (often chosen from a domain-specific ontology) and a change abstract, which is a piece of ...

6. Software maintenance - Wikipedia

   en.wikipedia.org/wiki/Software_maintenance

   t. e. Software maintenance is the modification of software after delivery. Software maintenance is often considered lower skilled and less rewarding than new development. As such, it is a common target for outsourcing or offshoring. Usually, the team developing the software is different from those who will be maintaining it.

7. Web service - Wikipedia

   en.wikipedia.org/wiki/Web_service

   Web services architecture: the service provider sends a WSDL file to UDDI. The service requester contacts UDDI to find out who is the provider for the data it needs, and then it contacts the service provider using the SOAP protocol. The service provider validates the service request and sends structured data in an XML file, using the SOAP protocol.