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If you use TTY/TDD, call a relay operator first at (800) 662-1220, and ask the operator to call the Telephone Claims Center at (888) 783- 1370. You may claim your weekly benefits Monday through Friday from 7:30 AM until midnight and from 12:01 AM Saturday until midnight on Sunday.
We are ready to answer your call and help with filing a new UI claim, giving updates on a new or existing UI claim or if you have a specific questions about your claim. For questions about your UI claim, call our Telephone Claims Center Monday through Friday, 8 a.m. to 5 p.m. at 888-209-8124.
Callers may ask a friend or relative to help with phone claims if they: Have problems with hearing or speech, or; Have difficulty using the phone for any reason. Hearing Impaired. Have your helper call the Telephone Claims Center at 1-888-783-1370. TTY/TDD
Failure to do so will delay your claim or result in the denial or suspension of your benefits. If you received benefits on a prior claim by using a debit card and you no longer have the card, or if your card has expired, you must call KeyBank at 1-866-295-2955 to get a new card.
If you are living and/or willing to look for work in the state of New York, you may also file your claim by calling the Telephone Claims Center at 1-888-209-8124 during regular business hours. Otherwise, you should contact the Out of State Resident's Office at 1-877-358-5306 to file your claim.
Contact the Unemployment Insurance Telephone Claims Center (TCC) staff from 8:00 am to 5:00 pm, Monday through Friday.
You can also certify for weekly benefits with our automated phone system by calling 833-324-0366 (for PUA) or 888-581-5812 (for UI). To file a Shared Work claim or to certify for weekly benefits, please sign in to your account below or create a new account.
518-457-1072. If you are looking for contact information for resident-facing services, please visit this agency's "Contact Us" page here: https://dol.ny.gov/contact-dol. Yvonne Martinez. Deputy Commissioner of Policy, Strategy & Research. 518-457-3805.
Division: Unemployment Insurance Division. Phone Number: (888) 209-8124. Business Hours: Monday - Friday: 8 AM - 5 PM. Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Haitian-Creole, Mandarin, Russian, and Spanish.
UNEMPLOYMENT INFORMATION. Visit the New York State Department of Labor website: www.labor.ny.gov. CONTACT TELEPHONE CLAIMS CENTER (TCC) STAFF. Call Toll-free: 888-209-8124. Video Relay Service users: If you use a Video Relay System or another type of relay service, contact your relay operator and ask the relay operator to call 888-783-1370.