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VM have identified a set of ex-customers who still have an active Virgin Media email account. These should have been closed around 90 days after the broadband account was cancelled. The notifications have just started to go out and VM will fully close the email account 30 days after the initial communication. Dave.
I can't lose that. "As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days, which means you won’t be able to access your inbox after that and contents of your account will be removed and permanently deleted."
Sign in to My Virgin Media. a. Go to Account settings, then Account details. b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. A new secure password will be generated for you.
Your Virgin Media Mail account is currently unavailable. This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution. 0 Kudos.
Sign in to My Virgin Media. a. Go to Account settings, then Account details. b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. A new secure password will be generated for you.
If you have changed the username for the secondary account to a gmail address then you need to use that email address as the sign in when accessing the secondary account along with the relevant My Virgin media password for the secondary account. The secondary account should not need 'retrieving' as it should still be there.
Thank you for your post and welcome to the community. I'm very sorry to hear you haven't had anything we your account number on. What I can do is private message to get some details and pass some data protection, then we can look to see what we can do to get you this. ^Martin. 0 Kudos.
Each secondary account has its own My Virgin Media account so you need to be signed into the correct one in order to change passwords or other details. Graham I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer.
1. Sign In to My Virgin Media. Go to Account settings, then Account details. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. Then, under Virgin Media Mail app password tap Get password. Continue the flow and a new secure password will be generated for you. Update any third-party apps that you use to access ...
a month ago. The telephone staff will say anything to close the call. Others in your position have been told on here that if the old email is in the same name as your current broadband account it can be attached to it. You'll have to wait for VM to find your post here. - jpeg1.