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Contacting Virgin Media. Got a question about our services or need a troubleshooting tip? You might find exactly what you need right here, quickly and easily. You can also check our help pages or learn how to contact us directly further down.
Our Virgin Media help portal is designed to get you all the support you need for any problems and issues you’re experiencing. From questions about our services to handy troubleshooting guides, all the information you need can be found quickly and easily across our extensive help and support pages.
Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Working hard to help connect the nation, shop our offers and order online.
If you need to speak to Virgin Media customer services in relation to TV, Broadband or Home Phone, you can dial 150 from your Virgin Landline or call 0345 454 1111 from your mobile.”
How do I get in touch via live chat or messenger? Find out how you can easily chat to someone online at virgin media for help with your services.
How to make a complaint via phone. Virgin Media customers Call us on 150 from your Virgin Media landline. Or 0345 454 1111* from any other phone. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Virgin Mobile customers Call us on 789 from your Virgin Media landline.
If you’ve been migrated to O2, call 0344 809 0202. If you’re abroad, it’s +44 7860 980 202. If you’re still on a Virgin Mobile plan, ring 0345 454 1111. If you have insurance on your Virgin Mobile device, you find all the info you need – including our claims process – here.
Chat to us online or call 150 from a Virgin Media phone (or 0345 454 1111 from any other phone). And finally, if you’re leaving us due to moving home, or you need to cancel because of a bereavement, a critical illness or the cost of living - check our pages for more help, as you do have other options.
Thanks for taking the time to post in our community. We're sorry to hear you've had issues speaking to the team. You can reach them on 150 / 0345 454 1111. If you expand more on the issues you've been having, we may be able to help get things sorted for you.
Experiencing Account & Billing issues with your Virgin Media? From payments to log in issues, find everything you need with our billing help & support page.