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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.
All telephone numbers in Iran have 11 digits (initial 0 and ten digits). The first two or three digits after the zero are the area code. The possibilities are: (0xx) xxxx xxxx (for landlines), 09xx xxx xxxx (for cellphones) and 099xx xxx xxx (for MVNO ). When making a call within the same landline area code, initial 0 plus the area code must be ...
Text messaging, or texting, is the act of composing and sending electronic messages, typically consisting of alphabetic and numeric characters, between two or more users of mobile phones, desktops / laptops, or another type of compatible computer. Text messages may be sent over a cellular network or may also be sent via satellite or Internet ...
Customer proprietary network information ( CPNI) is the data collected by telecommunications companies about a consumer's telephone calls. [1] It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and certain other information that appears on the consumer's telephone bill.
E-commerce. A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service ...
Ten-codes, officially known as ten signals, are brevity codes used to represent common phrases in voice communication, particularly by US public safety officials and in citizens band (CB) radio transmissions. The police version of ten-codes is officially known as the APCO Project 14 Aural Brevity Code.[ 1]
Primary uses are to create brand awareness, engage customers by conversation (e.g., customers provide feedback on the firm) and providing access to customer service. [89] Social media's peer-to-peer communication shifts power from the organization to consumers, since consumer content is widely visible and not controlled by the company. [90]
v. t. e. Environmental, social, and governance ( ESG) is shorthand for an investing principle that prioritizes environmental issues, social issues, and corporate governance. [ 1] Investing with ESG considerations is sometimes referred to as responsible investing or, in more proactive cases, impact investing. [ 1]