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Gap analysis involves determining, documenting and improving the difference between business requirements and current capabilities. Gap analysis naturally flows from benchmarking and from other assessments. Once the general expectation of performance in an industry is understood, it is possible to compare that expectation with the company's ...
Net promoter score ( NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. [1] The NPS is a proprietary instrument developed by Fred Reichheld, who owns the registered NPS trademark in conjunction ...
Needs assessment. A needs assessment is a systematic process for determining and addressing needs, or "gaps", between current conditions and desired conditions or "wants". [1] Needs assessment is part of planning. It can be used to clarify problems and identify appropriate solutions. [2] Needs assessments require sufficient data. [3]
The Gap Analysis Project ( GAP, previously called Gap Analysis Program) [1] is a nationwide program in the United States which uses gap analysis to assess and support the overall conservation status of wildlife. The program is directed and coordinated under the United States Geological Survey, but is implemented in coordination with state and ...
SERVQUAL is a multi-dimensional research instrument designed to capture consumer expectations and perceptions of a service along five dimensions that are believed to represent service quality. SERVQUAL is built on the expectancy–disconfirmation paradigm, which, in simple terms, means that service quality is understood as the extent to which ...
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This is very similar to a true 'gap', which is an energy range that contains no allowed states. Such gaps open up, for example, when electrons interact with the lattice. The pseudogap phenomenon is observed in a region of the phase diagram generic to cuprate high-temperature superconductors, existing in underdoped specimens at temperatures ...
The gap statistics Robert Tibshirani , Guenther Walther, and Trevor Hastie proposed estimating the number of clusters in a data set via the gap statistic. [13] The gap statistics, based on theoretical grounds, measures how far is the pooled within-cluster sum of squares around the cluster centers from the sum of squares expected under the null ...
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