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Payments can be made online, by phone, or with our kiosk. MWS customers may experience a higher water bill with increased summer water usage and the tiered rate structure. For more information please visit our website at www.nashville.gov/water.
Online Bill Pay. Online Bill Pay allows customers to view a wide range of account information online, including current balance, bill image for last 12 months, payment and consumption history, frequently asked questions, and open service request status.
Pay Water Bill. Request, Transfer or Terminate Service. Request Emergency Service. Request Stormwater Fee Review. Report a Stormwater Concern. Apply for Pre-Construction Meeting. All Metro Water Services Services. Metro Water Services Hours.
We have set up a number of convenient ways to pay, establish service, and report problems. We always try to respond to your requests as quickly as possible.
1700 3rd Ave N. Lobby open Tuesdays and Thursdays 8 a.m.- 4 p.m. Self-Serve Kiosk available 24-hours. Email. Customer Care. Request or Transfer Service. 615-862-4600. Residential customers starting or transferring service must pay a non-refundable service fee of $35 for guaranteed same day service or $25 for any day thereafter.
Our new online payment features went live February 23rd! You can now pay your bill your way--online, by phone, by text, or through your digital wallet! Take advantage of these new features and more by enrolling here: https://mwsonline.nashville.gov/app/
SELECT PAYMENT METHOD. Accepted Pay Method (s) Credit/Debit Card. Your payment details are secured via 128 Bit encryption. Need Help? Enter Card Number. None. Expire Month. None.