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A Southwest Airlines customer service agent based at St. Louis Lambert International Airport has been charged with theft after police say he printed $79,000 worth of flight vouchers.
The government indicated in January that it was investigating Southwest over the service collapse, which stranded more than 2 million travelers and cost the airline at least $1.1 billion in lost ...
Colleen Barrett. Colleen Barrett (née Crotty; September 14, 1944 – May 8, 2024) was an American business executive who served as president, and later president emerita, of Southwest Airlines. She was an influential figure in the founding and development of the company. In 2001, she became the first woman to serve as president of a major airline.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
USDOT on Monday pointed to Southwest Airlines customer service plan, which notes the airline will provide meal or hotel vouchers for extended delays that are due to issues within the airline's ...
Southwest Airlines was founded in 1966 by Herbert Kelleher and Rollin King, and incorporated as Air Southwest Co. in 1967.Three other airlines (Braniff, Trans-Texas Airways, and Continental Airlines) took legal action to try to prevent the company from its planned strategy of undercutting their prices by flying only within Texas and thus being exempt from regulation by the federal Civil ...
The crisis spanned December 21–30, at the peak of the holiday travel season, and is referred to in the news media as the Southwest Airlines holiday travel meltdown [3] or simply as the holiday meltdown, [4] [5] [6] a name also used by the Southwest Airlines pilot's union [7] and the U.S. Department of Transportation. [8]
The Federal Aviation Administration (FAA) lifted a nationwide ground stop for Southwest Airlines flights that they issued Tuesday morning citing “technical issues.”. Around 10.30 am EST ...