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2. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. [1] The most common component of an SLA is that the services should be provided to the customer as agreed upon ...

3. Software maintenance - Wikipedia

   en.wikipedia.org/wiki/Software_maintenance

   Software maintenance is the modification of software after delivery. [1]As per the IEEE standard glossary of software engineering terminology, software maintenance refers to the process of modifying and updating software after its initial development and deployment, to correct faults, improve performance or other attributes, add new features to meet evolving user requirements, or adapt to a ...

4. Master service agreement - Wikipedia

   en.wikipedia.org/wiki/Master_service_agreement

   A master service agreement, sometimes known as a framework agreement, is a contract reached between parties, in which the parties agree to most of the terms that will govern future transactions or future agreements. A master agreement delineates a schedule of lower-level service agreements, permitting the parties to quickly enact future ...

5. End-user license agreement - Wikipedia

   en.wikipedia.org/wiki/End-user_license_agreement

   An end-user license agreement or EULA (/ ˈjuːlə /) is a legal contract between a software supplier and a customer or end-user. The practice of selling licenses to rather than copies of software predates the recognition of software copyright, which has been recognized since the 1970s in the United States. Initially, EULAs were often printed ...

6. Interface control document - Wikipedia

   en.wikipedia.org/wiki/Interface_control_document

   Interface control document. An interface control document (ICD) in systems engineering [1] and software engineering, provides a record of all interface information (such as drawings, diagrams, tables, and textual information) generated for a project. [2] The underlying interface documents provide the details and describe the interface or ...

7. ISO/IEC 12207 - Wikipedia

   en.wikipedia.org/wiki/ISO/IEC_12207

   ISO/IEC/IEEE 12207 Systems and software engineering – Software life cycle processes [1] is an international standard for software lifecycle processes. First introduced in 1995, it aims to be a primary standard that defines all the processes required for developing and maintaining software systems, including the outcomes and/or activities of each process.

8. Software license - Wikipedia

   en.wikipedia.org/wiki/Software_license

   The decision to use open-source software, or even engage with open-source projects to improve existing open-source software, is typically a pragmatic business decision. [ 71 ] [ 72 ] When proprietary software is in direct competition with an open-source alternative, research has found conflicting results on the effect of the competition on the ...

9. Software documentation - Wikipedia

   en.wikipedia.org/wiki/Software_documentation

   Software development. Software documentation is written text or illustration that accompanies computer software or is embedded in the source code. The documentation either explains how the software operates or how to use it, and may mean different things to people in different roles. Documentation is an important part of software engineering.