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[citation needed] Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties. [1] Gate agents are able to see everything about each customer's ...
The customer service agent came back and offered us either a $150 voucher per person, or 15,000 miles each for my partner and I. So we took the miles, so we got 30,000 miles out of the situation ...
Australia Pacific Airports Corporation Limited (APAC) is an unlisted company and owner of two Australian airports: Melbourne Airport and Launceston Airport.Each airport is operated by an airport lessee company, in which APAC has a controlling interest: Australia Pacific Airports (Melbourne) Pty Ltd and Australia Pacific Airports (Launceston) Pty Ltd respectively.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
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The Customer Service Institute of Australia (CSIA) was established in 1997. [1] It is the peak industry organisation in Australia for customer service organisations and professionals. Through the application of the International Customer Service Standard (ICSS:2015-20) [ 2 ] and its precursors, CSIA provides an industry voice, skills training ...
This is a list of airports in Australia. It includes licensed airports, with the exception of private airports. It includes licensed airports, with the exception of private airports. Aerodromes here are listed with their 4-letter ICAO code, and 3-letter IATA code (where available).